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Once the transcript is generated, we promptly delete the recording from our system.

Mentalyc is a powerful tool designed to assist with insurance audits by focusing on the concept of medical necessity. When writing notes, it is crucial to ensure that your client's presentation clearly indicates a diagnosis based on a set of symptoms that are currently occurring. These symptoms should be both frequent and intense, and they should lead to impairments that make normal functioning impossible. We strongly recommend double-checking your notes, especially for any interdependencies between sessions. Please note that Mentalyc is currently capable of analyzing only one session at a time.

Anonymizing notes involves the removal of client-specific details, such as names and locations, ensuring that the identity of the session participant remains undisclosed. This allows for seamless sharing of notes with colleagues and supervisors, without compromising client confidentiality. Additionally, it prevents anyone from requesting the presentation of transcripts in a legal proceeding.

Mentalyc is fully compliant with the data protection regulations in Canada, including PIPEDA, PIPA, PHIA and PHIPA. It adheres to the highest standards of confidentiality and privacy to ensure the safety of our clients' data. 

Yes, Mentalyc complies with New Zealand’s Privacy Act. You have the right to access, correct, and control your personal information, including opting out of marketing. For full details, check out our Privacy Policy

Mentalyc places a high priority on security and compliance to ensure a safe and reliable environment for psychologists. While Mentalyc & Upheal are both compliant with various regulations like HIPAA, PHIPAA, PIPEDA, and DPA, Mentalyc follows a more robust security practices and is committed to meeting or exceeding industry standards.

It's important to note that compliance certifications often involve a third-party issuing “stamps,” and some companies may invest heavily in obtaining these stamps such as SOC2, HIGHSTUST, and ISO, for which the users will have to pay via high subscriptions. Mentalyc is compliant with all those but does not have paid certifications. 

In general, the key differentiator is that Mentalyc delivers excellent security and other features without the need for therapists to pay additional costs. We believe in providing superior features and security such as using full anonymization, more note options (PIRP, GIRP, SIRP, PIE etc.) including group and supervision management features, creating custom templates, and supporting dictation across formats, all while maintaining an affordable cost for our users.

Our AI algorithms are trained on extensive datasets of therapy conversations and notes, as well as therapy literature such as the DSM-5 manual and treatment planners. By analyzing conversation patterns, the algorithms are able to draw insightful conclusions that can contribute to your case conceptualization. However, it's important to verify their findings independently. Clinical practice encompasses more than just statistics. Also check How to create better progress notes? & How to make better dictation notes? guides in our help articles section.